ITIL intermediate: Service Strategy
This Service Strategy course enables delegates to learn about the principles and terminology required by ITIL®. It helps organisations increase the quality of IT service management by expanding on key elements such as planning, principles, processes and functions. It increases understanding of Service Strategy with a step-by-step analysis of the main elements of service model: strategy and planning, execution and control and provides the opportunity to sit the ITIL® Lifecycle examination in Service Strategy.
Kirjeldus
The ITIL® Intermediate Qualification: Service Strategy Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management.
Täpsema kirjelduse leiad:
http://www.ilxgroup.com/docs/ilt/ITIL3_SS.pdf
Sihtgrupp
- Anyone responsible for planning and developing strategies and organisational architectures that provide the organisation with effective IT services.
- A wide profile of individuals include senior business leaders, business managers, service managers and business architects.
- Anyone working towards the Expert Certification.
Omandatavad oskused
- The principles of Service Strategy
- Defining services and market spaces
- Conducting Strategic Assessments
- Financial Management
- Service Portfolio Management
- Managing demand
- Driving strategy through the Service Lifecycle
- Understanding Critical Success Factors and risks
Eeldused
Delegates must already hold the ITIL® Foundation Certificate or ITIL® Foundation plus Bridge Certificate.
Lisainfo
Osalejatel palume koolitusele kaasa võtta oma sülearvuti.
Koolitushind sisaldab:
- ametlikke õppematerjale;
- koolitaja konsultatsiooni õpitud teemade kohta e-posti teel pärast koolitust;
- tunnistust.
- sooje jooke koos küpistega;
- lõunasööki igal koolituspäeval;
- soodushinnaga registreerimine järgmisele kalendrikoolitusele;
- tasuta parkimist.
Investeering
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