ITIL intermediate: Service Strategy
This Service Strategy course enables delegates to learn about the principles and terminology required by ITIL®. It helps organisations increase the quality of IT service management by expanding on key elements such as planning, principles, processes and functions. It increases understanding of Service Strategy with a step-by-step analysis of the main elements of service model: strategy and planning, execution and control and provides the opportunity to sit the ITIL® Lifecycle examination in Service Strategy.
- Anyone responsible for planning and developing strategies and organisational architectures that provide the organisation with effective IT services.
- A wide profile of individuals include senior business leaders, business managers, service managers and business architects.
- Anyone working towards the Expert Certification.
- The principles of Service Strategy
- Defining services and market spaces
- Conducting Strategic Assessments
- Financial Management
- Service Portfolio Management
- Managing demand
- Driving strategy through the Service Lifecycle
- Understanding Critical Success Factors and risks
- ametlikke õppematerjale;
- koolitaja konsultatsiooni õpitud teemade kohta e-posti teel pärast koolitust;
- tunnistust.
- sooje jooke koos küpistega;
- lõunasööki igal koolituspäeval;
- soodushinnaga registreerimine järgmisele kalendrikoolitusele;
- tasuta parkimist.
Price on request
This course last ran in May 2018. We do not know yet whether or when it will run again — that is why it is still here. Ask us if you are interested.
Tell me when this course runs again
This course is not running at the moment. Leave your contact details and we will let you know when it, or a similar course, is back in the calendar.
Otsid midagi muud?
Aitame leida sarnase koolituse või koostada tiimile eraldi pakkumise — vestle meiega.