ITIL® 4 Foundation Certificate in IT Service Management
The ITIL® 4 Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.
Kirjeldus
ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
Eesmärk
This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services in any organisation.
Programm
- Service Management as a Practice
- The Service Lifecycle
- Key Principles and Models
- Generic Concepts
- Processes
- Roles
- Functions
- Technology and Architecture
- ITIL Qualification Scheme
Omandatavad oskused
- Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
- The seven guiding principles of ITIL 4
- ITIL service value system
- The four dimensions of service management
- The ITIL practices, with a focus on 15 of these, of which 7 will be covered in detail
Lisainfo
- teaching materials;
- a trainer's consultation on the topics learned by e-mail after the training;
- certificate.
Investeering
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