Administreerimine Arvutiõpe, IT koolitus

ITIL® 4 Foundation Certificate in IT Service Management

The ITIL® 4 Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.

Description

ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.

Goal

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services in any organisation.

Programme

Service Management as a Practice
The Service Lifecycle
Key Principles and Models
Generic Concepts
Processes
Roles
Functions
Technology and Architecture
ITIL Qualification Scheme

Skills you will gain

Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
The seven guiding principles of ITIL 4
ITIL service value system
The four dimensions of service management
The ITIL practices, with a focus on 15 of these, of which 7 will be covered in detail

Additional information

teaching materials;
a trainer's consultation on the topics learned by e-mail after the training;
certificate.

Price

Price on request

Ask when it runs

Organiser

IT Koolitus

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Aitame koostada päringu

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This course last ran in November 2022. We do not know yet whether or when it will run again — that is why it is still here. Ask us if you are interested.

Sarnased koolitused, mis praegu toimuvad

Administreerimine

ITIL 5® Foundation + eksam

Koolitus annab tervikliku ülevaate (sh põhikontseptsioonid ja praktikad), kuidas luua ja juhtida digitaalseid tooteid ja teenuseid väärtuspõhiselt, sidudes äri, tehnoloogia ja kasutajakogemuse.

03.03 – 04.03 · Aia 7 või videokonverentsi keskkonnas Zoom · 18 ak. tundi

Evelin Kasenõmm

BCS Koolitus

1065€+kmVaata

Administreerimine

ITIL 5® Foundation koos praktilise teenuste juhtimise töötoaga

Koolitus annab tervikliku ülevaate (sh põhikontseptsioonid ja praktikad), kuidas luua ja juhtida digitaalseid tooteid ja teenuseid väärtuspõhiselt, sidudes äri, tehnoloogia ja kasutajakogemuse.

03.03 – 24.03 · Aia 7 või videokonverentsi keskkonnas Zoom · 27 ak. tundi

Evelin Kasenõmm

BCS Koolitus

1540€+kmVaata

Tell me when this course runs again

This course is not running at the moment. Leave your contact details and we will let you know when it, or a similar course, is back in the calendar.

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Otsid midagi muud?

Aitame leida sarnase koolituse või koostada tiimile eraldi pakkumise — vestle meiega.