ITIL intermediate: Service Design
This course will help organisations to improve the quality of their IT service management. It will increase the understanding of ITIL® principles and terminology and the concepts, processes, functions and activities of Service Design. It also provides a detailed overview of the key elements of Service Design and provides the opportunity to sit the ITIL® Lifecycle examination in Service Design.
http://www.ilxgroup.com/docs/ilt/ITIL3_SD.pdf
- Managers charged with developing and implementing services.
- Staff needing to gain a better understanding of business drivers behind IT services.
- Service Lifecycle Module certificates will provide all students with a better understanding of marketing, operations and organisation.
- Anyone working towards the Expert Certification.
- The principles of Service Design
- The processes involved in Service Design
- Service Design technology related activities
- Organising Service Design
- Technology considerations
- Implementation, Challenges, Critical success factors and risks
Koolitushind sisaldab:
- ametlikke õppematerjale;
- koolitaja konsultatsiooni õpitud teemade kohta e-posti teel pärast koolitust;
- tunnistust.
- sooje jooke koos küpsistega;
- lõunasööki igal koolituspäeval;
- soodushinnaga registreerimine järgmisele kalendrikoolitusele;
- tasuta parkimist.
Price on request
This course last ran in May 2018. We do not know yet whether or when it will run again — that is why it is still here. Ask us if you are interested.
Tell me when this course runs again
This course is not running at the moment. Leave your contact details and we will let you know when it, or a similar course, is back in the calendar.
Otsid midagi muud?
Aitame leida sarnase koolituse või koostada tiimile eraldi pakkumise — vestle meiega.