ITIL intermediate: Service Design
This course will help organisations to improve the quality of their IT service management. It will increase the understanding of ITIL® principles and terminology and the concepts, processes, functions and activities of Service Design. It also provides a detailed overview of the key elements of Service Design and provides the opportunity to sit the ITIL® Lifecycle examination in Service Design.
he ITIL® Intermediate Qualification: Service Design Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management Certificate.
Sihtrühm:
- Managers charged with developing and implementing services.
- Staff needing to gain a better understanding of business drivers behind IT services.
- Service Lifecycle Module certificates will provide all students with a better understanding of marketing, operations and organisation.
- Anyone working towards the Expert Certification.
Õpiväljundid:
- The principles of Service Design
- The processes involved in Service Design
- Service Design technology related activities
- Organising Service Design
- Technology considerations
- Implementation, Challenges, Critical success factors and risks
Koolitusel osalemise eeldused (soovitavalt):
Delegates must already hold the ITIL® Foundation Certificate or ITIL® Foundation plus Bridge Certificate.
Täpsema kirjelduse leiad:
http://www.ilxgroup.com/docs/ilt/ITIL3_SD.pdf
Koolitaja:
Paul Wigzel
Lisainfo:
Osalejatel palume koolitusele kaasa võtta oma sülearvuti.
Koolitushind sisaldab:
- ametlikke õppematerjale;
- koolitaja konsultatsiooni õpitud teemade kohta e-posti teel pärast koolitust;
- tunnistust.
Lisaväärtusena pakume:
- sooje jooke koos küpsistega;
- lõunasööki igal koolituspäeval;
- soodushinnaga registreerimine järgmisele kalendrikoolitusele;
- tasuta parkimist.