ITIL kesktase: Service Operation
The aim of the course is to improve the way any organisation delivers the ITIL® service lifecycle. It will increase the knowledge and understanding of terminology, processes, activities and roles. It provides a detailed exploration of organisation and human aspects of
Kirjeldus
ITIL® such as team functions and departmental operations and provides the opportunity to sit the ITIL® Lifecycle examination in Service Operation.
The ITIL® Intermediate Qualification: Service Operation Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management Certificate.
Täpsem kirjeldus: http://www.ilxgroup.com/docs/ilt/ITIL3_SO.pdf
Sihtgrupp
- Service, operations and help desk managers responsible for implementing and improving Service Operations.
- Staff needing to gain a better understanding of business drivers behind IT services.
- Service Lifecycle Module certificates will provide all students with a better understanding of marketing, operations and organisation.
- Anyone working towards the Expert Certification
Programm
- The principles of Service Operation
- The processes involved in Service Operation
- Common Service Operation Activities
- Organisation and technology for Service Operation
- Understanding Implementation approaches, Service Operation Roles, Challenges, Critical success factors and risks
Eeldused
Delegates must already hold the ITIL® Foundation Certificate or ITIL® Foundation plus Bridge Certificate.
Lisainfo
Lisainfo:
NB! Osalejatel palume koolitusele kaasa võtta oma sülearvuti.
Koolitushind sisaldab:
- ametlikke õppematerjale;
- koolitaja konsultatsiooni õpitud teemade kohta e-posti teel pärast koolitust;
- tunnistust.
- sooje jooke koos küpistega;
- lõunasööki igal koolituspäeval;
- soodushinnaga registreerimine järgmisele kalendrikoolitusele;
- tasuta parkimist.
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