ITIL® 4 Foundation Certificate in IT Service Management

ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.

Target audience:
This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services in any organisation.

The training topics and description:

• Service Management as a Practice
• The Service Lifecycle
• Key Principles and Models
• Generic Concepts
• Processes
• Roles
• Functions
• Technology and Architecture
• ITIL Qualification Scheme

At the end of this three-day course, attendees will have an understanding of the following:

• Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
• The seven guiding principles of ITIL 4
• ITIL service value system
• The four dimensions of service management
• The ITIL practices, with a focus on 15 of these, of which 7 will be covered in detail

Trainer:
Andrew Jacobs

The training price also includes:

• teaching materials;
• a trainer’s consultation on the topics learned by e-mail after the training;
• certificate.

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